P&P Data Systems Inc.

About the Vendor

The Clinic Information System (CIS) is a comprehensive Clinical Management System that offers advanced features and flexibility to efficiently manage Ontario medical clinics. From single doctor practices, to large clinics with 100+ users, CIS provides an effective and proven paperless solution. CIS was designed to provide as much flexibility and customization to users as possible. With this in mind, the product is divided into subsystems or 'modules'. This easily allows clinics to have as many or as few 'modules' as they wish; including registration, scheduling, billing, medical records, laboratory, prescription writer, document management, and many more.

Website URL

http://www.p-pdata.com

What type of business are you (e.g. public company, sole proprietorship, partnership, etc.)?

P&P Data Systems Inc. is a privately held company totally dedicated to providing state of the art IT solutions to the Healthcare sector.

In what year did you start business in the health information technology industry?

1981

In what year did you start to sell the current practice management component of your EMR Offering? In what year did you start to sell the Electronic Medical Record (EMR) component of your EMR Offering?

Practice Management System - 1982

Electronic Medical Record - 1997

How many full time equivalent staff do you currently employ?

40

How many physicians/clinics currently use your EMR product (e.g. chartless office or a majority of encounters recorded electronically)? How many in Ontario?

>2000 physicians and >350 physician offices/clinics in Ontario.

Describe training offered to customers who acquire your EMR Offering. Please describe any associated costs.

The implementation of C.I.S. with Electronic Medical Records is handled in a "phase in" manner. Often we will try and arrange for the administrative staff to be trained ahead of the installation date, so that once the application is installed, the clinic can carry on the next day as per usual. The Physicians/Nurses are also trained in a phase in manner but separately from the administrative staff. This ensures they can integrate their workflow into our software. We would arrange to have a Support Specialist on hand for the clinic on the "go live" date to assist.

Will you offer other (non-EMR application) training to your customers? Please describe any associated costs.

Status: Optional/For a Fee P&P will offer training on standard off the shelf products such as Microsoft Office, etc.

How many hours of physician training do you recommend?

Depending on the physician's IT background and previous use of EMR software, P&P recommends one to five days.

How many hours of support staff training do you recommend?

Depending on the staff's IT background and previous use of EMR software, P&P recommends one to five days.

Are there additional fees for training for software upgrades (if so, please describe)?

When releasing new features, documentation is provided to assist the client. If they request personal on site training, training sessions can be provided at a cost.

Describe the EMR support offered to customers who acquire your Offering. Please describe any associated costs.

The Platinum Level of support is offered Monday to Sunday, 24 hours a day. As a client, you can contact this department by phone, E-Mail, fax, or Online Web submission. Our responses are governed by our triaging system. An additional option for this level would be a dedicated on-site technician. We will also dispatch an on-site technician as required.

Do you provide remote support to your customers? Please describe any associated costs.

For those clinics that have high speed internet access, P&P will connect using secure VPN technology to offer remote diagnostic and remedial services. Where no high-speed data connections exist then support specialists connect to client systems via telephone utilizing utilities such as pcAnywhere from Symantec. Every support specialist's workstation is equipped with modems and P&P maintains sufficient trunk capacity to permit unencumbered telephone and modem support.

Do you take support requests via email? Please describe any associated costs.

Yes and via the Internet as well.

In the event of a disagreement between you and your customer, will you support the notion of a dispute resolution process involving an independent mediator? Please describe any associated costs.

P&P defines a clear escalation path in its current support agreement if clients feel that support is not being provided at levels defined in the agreement. P&P would not be averse to a formal dispute resolution process as part of the aforementioned agreement.

Do you have a formal process for managing customer-reported incidents? If so, what is the average age of incidents on your problem log before they are closed? Please describe any associated costs.

On average incidents are closed in 4 hours when support specialists can deal with issues by telephone or remote diagnostic and remedial actions. If the resolution requires on–site visits by technical personnel then more time may be required.

How often do you make a major software upgrade to your product?

Every 12 months

Are there additional fees for major software upgrades (if so, please describe)?

Current P&P customers are entitled to upgrades of their licensed modules at no additional cost. Customers are responsible for upgrading their hardware to meet any changes to the platform specifications and to pay for installation and training. To upgrade to the Enterprise edition customers are credited with their standard product license costs.

Are there additional fees for routine maintenance/small changes (if so, please describe)?

If the customer is under support, these are supplied under the support agreement.

Are there additional fees for documentation for software upgrades (if so, please describe)?

No

How do you provide software updates to clients?

If the customer has high speed Internet, they can download the updates and apply them. All other customers can be put on a call list to ship them an update CD as they become available.

Will you assist physicians in preparing a disaster recovery plan, in the event of the loss of the system? Please describe any associated costs.

P&P will provide baseline advice based on best practices and its experience in the industry to assist physician clients to develop disaster recovery plans. More complex disaster recovery plans (i.e. including off–site live redundancy) may require additional consultation time.

Will you assist physicians in preparing a business continuity plan, in the event of a system disruption? Please describe any associated costs.

P&P will provide baseline advice based on best practices and its experience in the industry to assist physician clients to develop business continuity plans. In more complex cases, to be determined after business analysis of an individual site, additional consultation time may be required.

Will you offer customers any assurance or commitment to continuity of business in the event of a system disruption? Please describe any associated costs.

P&P will work with any of its physician clients to overcome the results of disaster. It can supply emergency equipment and installation support to get a clinic or physician's office to operate at emergency levels until complete recovery can be achieved. Data recovery in such scenarios is entirely dependent on the clients' adherence to proper backup and off–site storage procedures.

Will you offer data conversion services to customers who already have patient demographic data stored electronically? Please describe any associated costs.

P&P has always offered conversion services to its new clients. It has many years of experience dealing with many different systems available in the market.

Will you offer data conversion services to customers who already have both patient demographic and clinical data stored electronically? Please describe any associated costs.

This is entirely dependent on the ability to obtain detailed data structures and link information. Some vendors make such information freely available to their clients, others hide data structures and consider such information highly proprietary. However, this can also be done freely with any vendor who is OntarioMD Specification 2.0 certified, based on the Specifications.