Alpha Global IT Inc.

About the Vendor

Alpha Global IT and its parent company Alpha Healthcare are dedicated to continuously improve healthcare by finding ever better ways to serve those who provide it. Since our inception as a community medical laboratory in 1971, we have diversified into healthcare IT, Diagnostic Imaging facilities, Medical Clinics, Industrial/Pharmaceutical analytical testing laboratory and Medical Arts Facilities. From 2004, our IT division provides healthcare information technology applications (software) and IT professional services and is currently meeting the EMR, Practice Management, and IT needs of over 1,400 Canadian physicians. Our in-depth understanding of healthcare provider needs and our healthcare IT research strength uniquely qualify us to provide innovative ASP EMR solutions for healthcare providers and patients.

Website URL

http://www.alphahealthcare.ca

What type of business are you (e.g. public company, sole proprietorship, partnership, etc.)?

Privately held Corporation

In what year did you start business in the health information technology industry?

2005

In what year did you start to sell the current practice management component of your EMR Offering? In what year did you start to sell the Electronic Medical Record (EMR) component of your EMR Offering?

Canada EMR Products – UHM (CMS 3.0) – Since 2005 GlobeMed (Local) (EMR 4.1A) – Since 2011 GlobeMed (ASP) - Since 2016

How many full time equivalent staff do you currently employ?

27

How many physicians/clinics currently use your EMR product (e.g. chartless office or a majority of encounters recorded electronically)? How many in Ontario?

7 physicians

Describe training offered to customers who acquire your EMR Offering. Please describe any associated costs.

Initial training is offered as part of the Implementation. Additional training is available at $125/hr

Will you offer other (non-EMR application) training to your customers? Please describe any associated costs.

Advanced training include data mining, template customization, favourite lists etc. Customised and enhanced training options are available as professional services. Standard Professional Service - $125 per hour

How many hours of physician training do you recommend?

Physician Training Session 1(3 hours) – Scheduler, EMR Session 2 (3 hours) – Billing, Laboratory results Session 3 (3 hours) – Document and task management, Patient management.

How many hours of support staff training do you recommend?

Administrative Staff Training Session 1 (3 hours) – Scheduler and Billing Session 2 (3 hours) – Lab results, Document management, Admin functions

Are there additional fees for training for software upgrades (if so, please describe)?

No, Release Notes are provided as part of the upgrade. Additional training, if required, is available at $125/hr

Describe the EMR support offered to customers who acquire your Offering. Please describe any associated costs.

Live Help desk - Mon-Friday 8am-6pm, Saturday 9am-5pm On call Support 24/7

Do you provide remote support to your customers? Please describe any associated costs.

Remote and onsite support options available.

Do you take support requests via email? Please describe any associated costs.

Phone, Fax, Email

In the event of a disagreement between you and your customer, will you support the notion of a dispute resolution process involving an independent mediator? Please describe any associated costs.

Alpha has been a healthcare service provider for over 45 years with exemplary customer service and relations and prefers to resolve issues with customers directly.

Do you have a formal process for managing customer-reported incidents? If so, what is the average age of incidents on your problem log before they are closed? Please describe any associated costs.

Logging Incidents: All communications related to incidents experienced by users are logged in Microsoft CRM and a ticket number is provided to the user for follow up. Categorizing and prioritizing the incidents: All reported calls/incidents undergo a triaging process and prioritized according to severity. Incident Investigation and Escalation: All issues are investigated and resolved. If needed, the issues are escalated to Tier 2 and Tier 3 for in-depth analysis and resolution.

How often do you make a major software upgrade to your product?

Major - twice a year Minor – quarterly Emergency Fixes – as needed

Are there additional fees for major software upgrades (if so, please describe)?

None

Are there additional fees for routine maintenance/small changes (if so, please describe)?

None

Are there additional fees for documentation for software upgrades (if so, please describe)?

None

How do you provide software updates to clients?

Software updates are performed by Alpha at the Data Centre and no user action is required.

Will you assist physicians in preparing a disaster recovery plan, in the event of the loss of the system? Please describe any associated costs.

Alpha's professional services is available to assist clinics developing disaster recovery plan specific to the clinic/organization. The rate for this service is $125/hr

Will you assist physicians in preparing a business continuity plan, in the event of a system disruption? Please describe any associated costs.

Alpha's professional services is available to assist clinics developing business continuity plan specific to the clinic/organization. The rate for this service is $125/hr

Will you offer customers any assurance or commitment to continuity of business in the event of a system disruption? Please describe any associated costs.

Alpha, as a healthcare organization, understands the need to access healthcare data to provide patient care. Alpha will make every effort to provide continuity of service in the event of disruption. Alpha's professional services is available to work with clinics to develop best options for business continuity specific to the clinic/organization.

Will you offer data conversion services to customers who already have patient demographic data stored electronically? Please describe any associated costs.

A. Data migration (data extract, data conversion, data import) services provided to clients moving to GlobeMed ASP GlobeMed provides User Interface for migrating patient data from OntarioMD certified EMR products. Custom migration service is available for non-compliant products. Billing data is not generally migrated as most outstanding rejections can be resolved within 1-2 months of billing cycles. GlobeMed Local to ASP migration is provided free of charge. For databases that are outside the scope of OntarioMD EMR data portability standards the pricing is $125/hr for custom migration.

B. Data extract services provided to clients moving from GlobeMed-ASP to another EMR Offering: Primary method of data extraction from GlobeMed is to use data portability feature based on OntarioMD's EMR 4.2 data portability standards. The data portability feature is integrated with GlobeMed. Furthermore, Microsoft SQL can also be used to extract data from GlobeMed. Standard pricing for custom extraction - $125/hr

Will you offer data conversion services to customers who already have both patient demographic and clinical data stored electronically? Please describe any associated costs.

A. Data migration (data extract, data conversion, data import) services provided to clients moving to GlobeMed ASP GlobeMed provides User Interface for migrating patient data from OntarioMD certified EMR products. Custom migration service is available for non-compliant products. Billing data is not generally migrated as most outstanding rejections can be resolved within 1-2 months of billing cycles. GlobeMed Local to ASP migration is provided free of charge. For databases that are outside the scope of OntarioMD EMR data portability standards the pricing is $125/hr for custom migration.

B. Data extract services provided to clients moving from GlobeMed-ASP to another EMR Offering: Primary method of data extraction from GlobeMed is to use data portability feature based on OntarioMD's EMR 4.2 data portability standards. The data portability feature is integrated with GlobeMed. Furthermore, Microsoft SQL can also be used to extract data from GlobeMed. Standard pricing for custom extraction - $125/hr