HRM Task Force Recommendations

The HRM® Task Force has concluded.
It has been succeeded by the HRM Improvement Recommendations Advisory Committee (HI-RAC) to help implement recommendations for hospitals and EMRs and monitor progress.

We heard you, and we're here to help

Family doctors spend 19 hours a week ^[1] on administrative tasks, and 94% of those surveyed ^[2] said they were overwhelmed by these tasks.

"I spend countless hours clicking and scrolling through my EMR inbox, which is inundated with duplicate reports, long reports with repetitive information, and reports of tests I didn't order or know why a specialist ordered them. Late into the evening and on weekends, I click and scroll, anxious that I will miss an important abnormal lab or imaging test as these are unlabeled and unflagged – just buried in 100 to 200 messages. This uncontrollable, unlabeled and unflagged flow of patient data is a safety risk to patient care and a cause of burnout for our dwindling family physician workforce."

- Dr. Jocelyn Charles, Family Physician, Toronto

What we did

OntarioMD established the HRM Task Force to develop recommendations relating to HRM functionality and experience to reduce the administrative burden and get more time back for patient care. The HRM Task Force concluded in autumn 2023.

What were the recommendations?

Health Report Manager (HRM®) Task Force Reports

Recommendations were provided for hospitals and EMRs:

Hospital Findings and Recommendations

The Sending Facility Standards report focuses on standards to address concerns about the delivery of HRM reports, reduce clinicians' administrative burden to give them back time, and improve patient care.

EMR Findings and Recommendations

The EMR Usability report focuses on vendor-agnostic HRM usability themes and recommendations vendors can adopt to help optimize clinicians' workflows and improve their HRM experience.