QHR Technologies Inc.

About the Vendor

Starting in 2002, working with a medical advisory group from 7 Specialist clinics and the CHI Roadmap, Accuro® EMR was developed in Java with MS SQL database as a fully integrated System. In 2004 Accuro® was acquired by a public company, QHR Technologies Inc., who created Optimed Software Corporation as a wholly owned subsidiary to take Accuro® to market. Optimed has grown through 6 acquisitions, and has redeveloped the acquired best of breed features into Accuro®. Acquired companies NMS and CLINICARE had mainly GP clients; with lots of GP enhancements from their IP, GP/FP is now Optimed's largest Specialty.

Website URL

QHR Technologies Inc.

What type of business are you (e.g. public company, sole proprietorship, partnership, etc.)?

Optimed is a wholly owned subsidiary of a publicly traded Canadian company, QHR Technologies Inc., that trades on the TSX Venture exchange under the symbol 'QHR'.

In what year did you start business in the health information technology industry?

Accuro® 2002; Optimed Software Corporation 2004; in 2009 acquired CLINICARE Corporation with its IP that started in 1984.

In what year did you start to sell the current practice management component of your EMR Offering? In what year did you start to sell the Electronic Medical Record (EMR) component of your EMR Offering?

Optimed Software Corporation started to sell the practice management and EMR as a single, fully integrated System in 2004.

How many full time equivalent staff do you currently employ?

As of July 2011, approximately 63.

How many physicians/clinics currently use your EMR product (e.g. chartless office or a majority of encounters recorded electronically)? How many in Ontario?

As of June 2011, over 1,900 physicians use Accuro® EMR, with 150 in Ontario. Note an additional 300 physicians use Optimed's aquired Clinicare Elitecare product with an upgrade option to Accuro.

Describe training offered to customers who acquire your EMR Offering. Please describe any associated costs.

QHR Technologies Inc. offers full Client training for Accuro® and its associated workflows for all roles within the Client. Training is offered as direct User training and/or as 'train the trainer', on-site or remotely. Day 1 of a training/implementation trip is $1,850 including up to 8 hours plus travel cost; consecutive Days of the same trip are $1,350/day including up to 8 hours plus hotel and meals. Additional on-site or remote $150/hr. Surcharges for weekends and stat holidays. Remote Pre-Implementation Fee is $350 per provider.

Will you offer other (non-EMR application) training to your customers? Please describe any associated costs.

QHR Technologies Inc. also provides workflow and change management training, at the rates above.

How many hours of physician training do you recommend?

QHR Technologies Inc. recommends 1 hour of EMR training for a physician. Assistance with template development to facilitate a physician's personal workflow, and billing or scheduling training would be additional.

How many hours of support staff training do you recommend?

We recommend 2 days of training/implementation for a 1 physician site, plus 1 additional day for each additional physician.

Are there additional fees for training for software upgrades (if so, please describe)?

Not usually. QHR Technologies Inc. typically provides an on-line video for major upgrades and Releases.

Describe the EMR support offered to customers who acquire your Offering. Please describe any associated costs.

QHR Technologies Inc. provides support 24 hours per day, 7 days per week. For support between 08:00-20:00 EST on Business Days, the cost is typically included in the monthly Subscription Fee. Off-hours support is provided at $150/hr in 15 minute increments. Assistance with Client specific tasks, such as installing a new workstation (15 minutes), is billed at $150/hr.

Do you provide remote support to your customers? Please describe any associated costs.

As above.

Do you take support requests via email? Please describe any associated costs.

QHR Technologies Inc. accepts support requests via email. QHR Technologies Inc. also has a 'Send Feedback' function from within Accuro® which functions like email, without the need for an email address.

In the event of a disagreement between you and your customer, will you support the notion of a dispute resolution process involving an independent mediator? Please describe any associated costs.

QHR Technologies Inc. will settle any disagreement with a Client to the satisfaction of the Client.

Do you have a formal process for managing customer-reported incidents? If so, what is the average age of incidents on your problem log before they are closed? Please describe any associated costs.

QHR Technologies Inc. has a fully automated system for managing Client report incidents as Cases. The majority of our Cases are closed by end of day - in Jul2010, at start of day our average number of Open Active Cases was 5.6; less than 1 per Client Services representative.

How often do you make a major software upgrade to your product?

Software updates are released to customers every 6 weeks. Due to this agile release cycle, there are rarely large upgrades.

Are there additional fees for major software upgrades (if so, please describe)?

Never has been; has always been included in the monthly Subscription Fee.

Are there additional fees for routine maintenance/small changes (if so, please describe)?

No, included in monthly Subscription Fee.

Are there additional fees for documentation for software upgrades (if so, please describe)?

No, included in monthly Subscription Fee.

How do you provide software updates to clients?

Updates are distributed via the Internet; Clients simply need to select to apply them.

Will you assist physicians in preparing a disaster recovery plan, in the event of the loss of the system? Please describe any associated costs.

QHR Technologies Inc. provides Clients with a sample disaster recovery plan as part of our implementation process. Costs are as provided under Training above.

Will you assist physicians in preparing a business continuity plan, in the event of a system disruption? Please describe any associated costs.

QHR Technologies Inc. provides Clients with a sample business continuity plan as part of our implementation process. Costs are as provided under Training above.

Will you offer customers any assurance or commitment to continuity of business in the event of a system disruption? Please describe any associated costs.

QHR Technologies Inc. provides an Optional Backup Service. For Clients who utilize this, if the Server crashes we will assist to move your Accuro® System to the most powerful workstation in your network, and then to restore it to the Server once the Server is fixed or replaced. Assistance would be billable at $150/hr.

Will you offer data conversion services to customers who already have patient demographic data stored electronically? Please describe any associated costs.

Data Conversion for demographic and scheduling data provided in a suitable electronic format is $1,200 for the 1st Provider plus $250 per additional Provider. Data Conversion from Clinicare Corporation, who we own, is at reduced rates.

Will you offer data conversion services to customers who already have both patient demographic and clinical data stored electronically? Please describe any associated costs.

Data Conversion for demographic, scheduling and EMR data provided in a suitable electronic format is $2,000 for the 1st Provider plus $400 per additional Provider.