Enhancing Clinic Communication: Secure Messaging Strategies for Clinic Staff
9:45 — 10:15 a.m.
At the end of this session, participants will have practical knowledge of secure messaging surrounding doctor-admin staff-patient communications. The session will take a deep dive into the available options and how/what to consider. Plus, there will be a discussion on how secure messaging can ensure increased productivity within office workflows.
Presented by Loredana Di Santo, MD, OntarioMD Physician Peer Leader and Roger Mandjlekian, OntarioMD Clinic Manager Peer Leader
Lessons from HRM: It Takes a Village
10:25 — 10:55 a.m.
This session will outline the user benefits and challenges of Health Report Manager (HRM®). The talk will explore the pain points that have contributed to physicians' administrative burden and how new recommendations from the HRM Task Force can potentially lead to solutions that will address the pain points and significantly lessen the burden.
Presented by Chandi Chandrasena, MD, Chief Medical Officer, OntarioMD; Rosemarie Lall, MD, Family Physician, Platinum Medical FHO Lead, Department of Family and Community Medicine, The Scarborough Health Network
Improving Front Office Efficiency…A Clinic Manager's Perspective
11:05 — 11:35 a.m.
At the end of this session, participants will gain valuable insights into leveraging various digital tools and incorporating them into their workflow for streamlined operations and enhanced patient experiences. This session will discuss digital tools such as online booking, eForms, patient portals, eVisit, and virtual visits.
Presented by Stephen Beckwith, Executive Director, Southeast Family Health Team and OntarioMD Clinic Manager Peer Leader